Privacy Policy
**Effective Date: August 01, 2026**
XYZ Stay Partner is operated by Dai Software Solutions ("Dai Software Solutions", "XYZ Stay", "we", "us", or "our").
This Privacy Policy explains how we collect, use, store, process, and protect information when you use the **XYZ Stay Partner** mobile application and related XYZ Stay services (collectively, the "Service").
XYZ Stay Partner is designed for hostel, PG, accommodation, property owners, managers, operators, and authorized partners to manage properties, members/tenants, bookings, stays, payments, documents, and related accommodation operations.
By using the Service, you acknowledge that you have read and understood this Privacy Policy.
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# 1. Information We Collect
We collect information that you provide directly to us, information entered into the Service by authorized partners, and certain information generated when you use the application.
The information we collect depends on the features you use.
## 1.1 Login and OTP Information
To create an account and authenticate your identity, we may collect:
* Mobile phone number
* OTP or verification information
* Account identifier
* Login/authentication information
* Information required to maintain your authenticated session
OTP information is used to verify your mobile number and secure access to your account.
We do not use your OTP for purposes unrelated to authentication and account security.
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# 2. Profile Information
When you create or manage your XYZ Stay Partner profile, we may collect information such as:
* First name
* Last name
* Mobile number
* Email address, where provided
* Address
* Profile information
* Business or professional information, where applicable
* Other information voluntarily provided through your account
We use profile information to:
* Create and manage your account
* Identify authorized partners
* Provide the Partner Service
* Communicate with you
* Provide customer support
* Maintain account security
* Manage property and accommodation services
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# 3. Member, Tenant and Guest Information
XYZ Stay Partner allows authorized property owners, managers, hostel/PG operators, or other authorized users to manage information relating to members, tenants, residents, or guests.
Depending on the features used, information entered into the Service may include:
* Member/tenant/guest name
* Mobile number
* Address
* Contact information
* Room or bed information
* Check-in information
* Check-out information
* Booking information
* Stay information
* Rent information
* Payment records
* Membership or accommodation status
* Other accommodation-related information entered by an authorized partner
This information is used to manage accommodation operations, bookings, stays, tenant/member records, communication, rent/payment records, and related services.
### Information entered by partners
If you enter information about another individual, such as a tenant, member, resident, or guest, you are responsible for ensuring that you have the appropriate authority or lawful basis to provide that information to XYZ Stay and to use it for the relevant accommodation-related purpose.
You should not provide information that is unnecessary for the accommodation service.
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# 4. Property Information
XYZ Stay Partner allows partners to create and manage hostel, PG, and accommodation property listings.
We may collect:
* Property name
* Property address
* Property location
* Property contact details
* Property description
* Room/bed information
* Amenities
* Pricing and availability
* Property photographs
* Property-related documents
* Ownership or management information
* Verification information
* Other information required to create and manage a property listing
Property information is used to:
* Create and manage property listings
* Manage rooms and beds
* Manage availability
* Process and manage bookings
* Verify properties where applicable
* Provide accommodation-related services
* Communicate with customers and partners
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# 5. Booking and Stay Information
When a booking or accommodation transaction is created or managed through XYZ Stay Partner, we may collect and process:
* Booking reference/details
* Property information
* Member/tenant/guest information
* Room or bed information
* Check-in date
* Check-out date
* Stay duration
* Booking status
* Pricing and charges
* Payment status
* Cancellation or refund information
* Other information necessary to manage the booking or stay
We use this information to provide and administer accommodation services, maintain booking records, communicate booking-related information, and support property partners.
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# 6. Payment and Razorpay Information
XYZ Stay Partner may provide payment functionality through **Razorpay** and/or other payment service providers.
Payments may be processed by the applicable payment service provider.
Depending on the transaction, we may receive or process information such as:
* Transaction ID
* Payment reference
* Payment amount
* Payment date and time
* Payment status
* Refund status
* Payment method
* Other transaction-related information
Where required for partner settlements or accommodation operations, we may also collect:
* Bank account details
* Account holder name
* IFSC or other banking information
* Settlement information
### Payment card information
Payment card, banking, UPI, or other sensitive payment credentials may be processed directly by the applicable payment provider.
We do not intentionally require users to provide complete payment credentials to XYZ Stay where those credentials are handled directly by the payment provider.
Third-party payment providers may have their own privacy policies and terms governing their processing of payment information.
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# 7. Camera and Photo Information
XYZ Stay Partner may use the device camera to allow authorized users to capture photographs for property listings, documents, verification, or other features initiated by the user.
When you use a camera-enabled feature, the application may access the device camera for that specific purpose.
We may collect and store photographs that you choose to capture or upload through the Service.
Camera access is not intended to be used for continuous or unrelated monitoring.
You can manage camera permission through your device settings. If camera permission is denied, features requiring camera access may not function.
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# 8. Photos and Media Uploads
The application may allow you to select or upload photographs or other supported media from your device.
Uploaded images may be used for:
* Property listings
* Property management
* Verification
* Documents or records
* Accommodation-related information
* Other features specifically initiated by the user
We process uploaded media only for the relevant functionality of the Service.
You should not upload photographs or documents containing another person's information unless you are authorized to do so.
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# 9. Documents and Verification Information
XYZ Stay Partner may allow partners to upload documents for property registration, verification, partner verification, accommodation management, or other legitimate business purposes.
Documents may include information such as:
* Property-related documents
* Partner/business documents
* Identification or verification documents
* Address-related documents
* Other documents submitted by an authorized partner
The exact documents requested may vary depending on the Service and applicable requirements.
We use document information for the purpose for which it is submitted, including verification, property management, fraud prevention, legal compliance, and accommodation operations.
We do not request documents for unrelated purposes.
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# 10. Location Information
XYZ Stay may process property/location information as part of accommodation and property-management functionality.
This may include:
* Property address
* Property coordinates or map location
* Location information entered by the partner
* Location information associated with a property listing
Where the application requests device location access, location may be used to assist with property/location-related functionality.
Device location permission can be controlled through your device settings.
**We do not use device location for unrelated purposes.**
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# 11. Device and Technical Information
When you use the Service, certain technical information may be processed automatically to operate and secure the application.
Depending on your device and operating system, this may include:
* Device type
* Operating system
* Application version
* IP address
* Network information
* Technical logs
* Error and diagnostic information
* Session information
* Security-related information
This information may be used to:
* Operate the application
* Maintain security
* Detect unauthorized activity
* Troubleshoot technical problems
* Improve reliability and performance
* Prevent fraud and misuse
We do not use technical information for purposes unrelated to operating, securing, and improving the Service unless permitted or required by applicable law.
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# 12. How We Use Personal Information
We may use the information we collect for the following purposes:
### Account and Authentication
* Creating accounts
* Verifying mobile numbers
* OTP authentication
* Managing user sessions
* Securing accounts
### Property Management
* Creating property listings
* Managing properties
* Managing rooms and beds
* Maintaining property information
* Managing availability
### Member and Tenant Management
* Creating member/tenant records
* Managing resident information
* Managing stays
* Managing rent and payment records
* Maintaining accommodation records
### Booking Management
* Creating bookings
* Managing bookings
* Managing check-in/check-out
* Processing cancellations and refunds
* Maintaining booking history
### Payments
* Processing transactions
* Confirming payment status
* Managing refunds
* Managing partner settlements
* Maintaining transaction records
### Verification and Security
* Verifying accounts and properties
* Preventing fraud
* Detecting unauthorized activity
* Protecting the Service
* Maintaining platform security
### Communication
We may use your contact information to send:
* OTPs
* Booking notifications
* Payment notifications
* Account-related messages
* Property-related notifications
* Service announcements
* Customer support communications
### Legal Compliance
We may process information where necessary to comply with applicable laws, regulations, lawful requests, court orders, or other legal obligations.
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# 13. Data Sharing and Disclosure
We do **not sell your personal information**.
We may disclose or share relevant information in the following circumstances.
## 13.1 Accommodation Partners and Authorized Users
Information necessary to provide accommodation services may be accessible to the relevant property owner, manager, hostel/PG operator, or authorized partner.
For example, booking and member information may be accessible to the property responsible for providing the accommodation.
## 13.2 Payment Service Providers
Payment-related information may be processed by payment providers such as Razorpay when you use payment functionality.
## 13.3 Technology and Service Providers
We may use third-party service providers for:
* Hosting
* Cloud infrastructure
* Database services
* Payment processing
* OTP/SMS delivery
* Email communication
* Security
* Application infrastructure
* Technical support
These providers process information as necessary to provide services to us or to you.
## 13.4 Legal Requirements
We may disclose information when reasonably necessary to:
* Comply with applicable law
* Respond to lawful government or regulatory requests
* Respond to court orders or legal processes
* Prevent fraud
* Investigate security incidents
* Protect users
* Protect our rights or property
* Enforce our agreements and policies
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# 14. Third-Party Services
XYZ Stay Partner may integrate with third-party services required for application functionality.
These may include payment, hosting, OTP, mapping, infrastructure, and other technical service providers.
Third-party providers may process information according to their own terms and privacy policies.
Where appropriate, users should review the privacy policies of those providers.
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# 15. Data Retention
We retain personal information for as long as reasonably necessary to:
* Provide the Service
* Maintain accounts
* Maintain property and booking records
* Maintain financial and transaction records
* Provide customer support
* Prevent fraud and misuse
* Resolve disputes
* Comply with legal, accounting, tax, or regulatory obligations
* Enforce our agreements
When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.
Certain information may need to be retained for a longer period where required by law or legitimate business requirements.
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# 16. Account Deletion
XYZ Stay Partner provides users with a mechanism to request deletion of their account.
You may request account deletion through the account/deletion functionality provided within the application or by contacting us using the contact information provided below.
When you request account deletion, we will take reasonable steps to delete or anonymize personal information associated with your account, subject to:
* Legal retention requirements
* Financial/accounting requirements
* Fraud prevention requirements
* Dispute resolution
* Security requirements
* Other legitimate legal obligations
Deleting your account may result in the loss of access to your account, properties, bookings, records, or other Service functionality.
Information that must be retained under applicable law may be retained for the required period and securely handled.
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# 17. Security of Personal Information
We use reasonable technical and organizational measures intended to protect personal information against:
* Unauthorized access
* Unauthorized disclosure
* Loss
* Misuse
* Alteration
* Destruction
However, no electronic transmission or storage system can be guaranteed to be completely secure.
You are responsible for keeping your login credentials and OTPs confidential and should not share authentication information with others.
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# 18. Children's Privacy
XYZ Stay Partner is intended for use by property owners, hostel/PG operators, managers, partners, and other authorized adults.
The Service is not intended for children under 18 years of age.
We do not knowingly provide accounts for children under 18.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
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# 19. Cookies and Similar Technologies
Our website and related services may use cookies or similar technologies for purposes such as:
* Maintaining sessions
* Remembering preferences
* Security
* Website functionality
* Performance monitoring
* Understanding Service usage
The mobile application may also use local storage and similar technologies required for application functionality.
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# 20. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including:
* Accessing personal information
* Correcting inaccurate information
* Updating your information
* Requesting deletion
* Requesting information about how your data is processed
* Withdrawing consent where applicable
* Objecting to certain processing where applicable
To make a privacy request, contact us using the information below.
We may need to verify your identity before completing certain requests.
Some information may not be immediately deletable where retention is required by law or necessary for legitimate legal, security, accounting, or dispute-resolution purposes.
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# 21. Accuracy of Information
You are responsible for ensuring that information you provide to XYZ Stay is accurate and up to date.
If you enter information about members, tenants, residents, guests, or other individuals, you are responsible for ensuring that the information is accurate and that you are authorized to provide it for the relevant accommodation-related purpose.
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# 22. International and Cross-Border Processing
Your information may be processed or stored in India or other countries where XYZ Stay or its service providers operate.
Where information is processed outside your jurisdiction, we take reasonable measures to protect the information in accordance with applicable privacy and data protection requirements.
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# 23. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
* Changes to our Service
* Changes to data processing practices
* Changes to legal requirements
* Changes to technology or security practices
When we update this policy, we will update the **Effective Date** shown at the beginning.
For material changes, we may provide additional notice through the application, website, email, or another appropriate method where required.
We encourage you to periodically review this Privacy Policy.
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# 24. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.
Company: Dai Software Solutions
Brand: XYZ Stay
Application: XYZ Stay Partner
Website: XYZStay.com
Privacy Email: [info@XYZStay.com](mailto:info@XYZStay.com)
For account deletion or privacy requests, please include enough information for us to identify your account and process your request.
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# 25. Consent
By using XYZ Stay Partner and providing information through the Service, you acknowledge that you have read and understood this Privacy Policy.
Where applicable law requires consent for a particular type of processing, we will obtain the appropriate consent through the application or other appropriate means.
You may withdraw consent where applicable, although withdrawal may affect our ability to provide certain features or services.
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